Shipping, returns and terms

Standard UK shipping will be £4.00 (2nd class signed)

Please select the correct shipping for your country. Error to do so will result in delays and additional charges.

If you need express, next day shipping, please contact me prior to purchase.

Free standard postage on UK orders over £150.00, free world shipping on orders over £250.00

Regretfully the cheaper non-tracked/signed for postage is no longer available due to items going missing.

I will not be held responsible for items that go missing or are damaged in the post. I will of course endeavour to help recover packages that go missing etc.

Some Large items and overseas prices will vary. Please contact me for further information.

Ready made items will ship in 3-5 working days, but I will always try to send items as soon as possible.

Made to order, custom and bespoke orders can take 2-3 weeks to make and ship, but if you have a specific date in mind I will always endeavour to work towards this.

*** New terms for items being sent to the eu. Please note these are via Royal Mail.

Customs clearance charges and fees may be payable on items/goods (excluding personal correspondence) entering the destination country including the EU from the UK. These depend on the contents’ value. You will need to decide how the recipient will pay these as the parcel won’t be released until payment has been received.
Items sent to the EU from England, Scotland and Wales are subject VAT and duties in the EU. The value of goods thresholds are detailed below
Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
Commercial items/goods (excluding personal correspondence) sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee
The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
The levels and thresholds of charges vary from country to country. Royal Mail cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help, either directly or via their websites.

To reiterate, you MAY be charged customs/import or handing fees. These possible charges are the responsibility of the customer to pay and will not be covered by Never Perfect Studio. Please be aware that by ordering you are in agreement with these terms.

Returns

If for some reason you are unhappy with your item, you can return within 14 days from the date the item was sent (I will have the proof of postage). Items will need to be received back in the original packaging, in the condition that they were sent in order to get a refund. The customer will need to pay for return shipping and original shipping costs will not be refunded.

Custom or bespoke items are non returnable and non refundable. Any questions, please ask.

Terms

All items are delicate and handmade, so should be handled and displayed accordingly. Items can look different on screen than in reality, so please bear this in mind before purchasing. I am happy to send colour samples for custom/bespoke work.

Items for children and babies should be kept out of reach and safely displayed. Never Perfect Studio cannot be held responsible for any items left within reach, or not displayed with safety in mind. Small items can be a choking hazard. Please ensure mobiles etc are displayed securely and out of reach of cots and small children.

By purchasing from my website you are entering into a contact agreeing to all the terms of sales and shipping.

When purchasing from me I obtain certain data from you, such as your email and your address. These are necessary for me to contact you and to send goods to you. When you make a purchase from me you are entering into a contract agreeing for me to use your information in this way. It will not be shared with third parties and you will only receive email marketing if you give consent by subscribing to the mailing list.

If you sign up for my newsletter your data is saved in a secure mailing list and will only be used according to the guidelines specified. If you do not wish to receive email updates, offers and news, you are welcome to unsubscribe at any time.

Never Perfect Studio - Data Privacy Notice

Using and sharing your information - keeping your personal information safe.

Never Perfect Studio is committed to protecting and respecting your privacy.

This notice explains how and why we collect, process, store and delete any personal information we collect in undertaking our duties.

As a company offering goods, Never Perfect Studio is permitted to ask for and process personal information for the purposes of fulfilling our contract with you.

Personal information asked for may include your name, address, email and phone number.

This information may be obtained by asking you to complete a form or when corresponding to discuss details of bespoke products.

The information Never Perfect Studio collects is collected for the purposes of fulfilling a contract.

Information collected by Never Perfect Studio for the purposes of fulfilling a contract will only be used in connection with that contract. We will never provide your information to third parties except where we may provide information to authorities if there is a legal obligation for us to do so, for example in connection with an investigation in to criminal activity or as a result of legal proceedings.

Information provided will not be used for making automated decisions.

Any information obtained will be stored securely and kept only for as long as we need to keep it. The maximum time period we will hold your data is 7 years.

A person who has provided personal information to Never Perfect Studio has certain rights. These rights are:

To access personal data held about themselves and to access this data easily
To ask for data that is wrong to be changed
To ask for data to be deleted (subject to whether the data is needed for continued contractual needs)
To object to processing (subject to whether the data is needed for continued contractual needs)
To restrict processing (subject to whether the data is needed for continued contractual needs)

To make a request to view data held about you please contact me. Requests are free unless they are manifestly unfounded, excessive or for additional copies of data already provided.

If you are unhappy about the way that Never Perfect Studio has handled your data you have the right to complain to:

The Information Commissioner's Office by visiting www.ico.org.uk/

To subscribe to my newsletter you can use the link at the bottom of the home page. By subscribing this way you are agreeing to receiving email marketing from me. The newsletter includes new product launches, news, exclusive discounts for subscribers and secret sales etc. You are of course free to unsubscribe at any time. Thank you!