Shipping, returns and terms

Shipping

Standard UK shipping will be £3.95 (2nd class signed)

1st signed for will be £4.95.

please select the correct shipping for your country. Error to do so will result in delays and additional charges. 

 If you need express, next day shipping, please contact me prior to purchase.

Please select tracked and signed with if you are worried about delivery. Never Perfect Studio will not be held responsible for items lost in the post. I will always obtain proof of postage and add a return address. Please ensure your address details are correct and up to date. 

Large items and overseas prices will vary. Please contact me for further information.  

Ready made items will ship in 3-5 working days, but I will always send items as soon as possible. 

Custom and bespoke orders can take 2-3 weeks to make and ship, but if you have a specific date in mind I will always endeavour to work towards this. 

Returns

If for some reason you are unhappy with your item, you can return within 14 days from the date the item was sent (I will have the proof of postage). Items will need to be received back in the original packaging, in the condition that they were sent in order to get a refund. The customer will need to pay for return shipping and original shipping costs will not be refunded.  

Custom or bespoke items are non returnable and non refundable. Any questions, please ask. 

Terms

All items are delicate and handmade, so should be handled and displayed accordingly. Items can look different on screen than in reality, so please bear this in mind before purchasing. I am happy to send colour samples for custom/bespoke work.

Items for children and babies should be kept out of reach and safely displayed.  Never Perfect Studio cannot be held responsible for any items left within reach, or not displayed with safety in mind. Small items can be a choking hazard. Please ensure mobiles etc are displayed securely and out of reach of cots and small children.